GDA Staff -- Gifts and Dec, 8/13/2010 10:55:28 AM

Gifts & Decorative Accessories: What do you like best about being a retailer?
Wendy Hodom: What I like best about being a retailer is undoubtedly the customers. There is nothing like seeing the joy on their faces when you help them find that perfect gift.
We call them customers, but through the years they become our friends. We learn about their family and their friends with each visit which in turn helps us help them.

G&DA: What was the most valuable piece of business advice that you ever received?
WH: The most valuable piece of business advice that I ever received was treat your customers like you would friends and family and you'll have customers for life.
Customers always have a story to tell and listening is key. Becoming familiar with the customers. Understanding their individual situation. Creating wish lists and previous purchase lists for repeat customers can be instrumental.

see more at http://www.giftsanddec.com/article/530761-The_Gifted_Retailer_Classic_Impressions.php

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